From 21c20a14fcb3de04935a32e42fdf06a593fe5c5a Mon Sep 17 00:00:00 2001
From: ste87 <noc@axivora.net>
Date: Sun, 19 Apr 2026 23:41:50 +0800
Subject: [PATCH] =?UTF-8?q?=E4=B8=8A=E4=BC=A0=E6=96=87=E4=BB=B6=E8=87=B3?=
 =?UTF-8?q?=20tickets?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 tickets/TicketCreatedListener.php | 38 +++++++++++++++++++++++++++++++
 1 file changed, 38 insertions(+)
 create mode 100644 tickets/TicketCreatedListener.php

diff --git a/tickets/TicketCreatedListener.php b/tickets/TicketCreatedListener.php
new file mode 100644
index 0000000..c9033fc
--- /dev/null
+++ b/tickets/TicketCreatedListener.php
@@ -0,0 +1,38 @@
+<?php
+
+namespace App\Listeners;
+
+use App\Events\Ticket as TicketEvent;
+use App\Helpers\NotificationHelper;
+use App\Models\User;
+
+class TicketCreatedListener
+{
+    /**
+     * Handle the event.
+     */
+    public function handle(TicketEvent\Created $event): void
+    {
+        // Get all users with ticket viewing permission
+        $admins = User::whereHas('role', function ($query) {
+            $query->whereJsonContains('permissions', 'admin.tickets.viewAny')
+                ->orWhereJsonContains('permissions', '*');
+        })->get();
+
+        // Send notification to each admin
+        foreach ($admins as $admin) {
+            NotificationHelper::sendSystemEmailNotification(
+                '[Ticket #' . $event->ticket->id . '] New Ticket Created',
+                "A new ticket has been created.\n\n" .
+                "Ticket ID: #" . $event->ticket->id . "\n" .
+                "Subject: " . $event->ticket->subject . "\n" .
+                "Priority: " . $event->ticket->priority . "\n" .
+                "Department: " . $event->ticket->department . "\n" .
+                "User: " . $event->ticket->user->name . " (" . $event->ticket->user->email . ")\n" .
+                "Created at: " . $event->ticket->created_at->format('Y-m-d H:i:s'),
+                [],
+                $admin->email
+            );
+        }
+    }
+}