更新 tickets/TicketMessageCreatedListener.php

tickets/TicketMessageCreatedListener.php

@@ -4,6 +4,7 @@ namespace App\Listeners;
 
 use App\Events\TicketMessage\Created;
 use App\Helpers\NotificationHelper;
+use App\Models\User;
 
 class TicketMessageCreatedListener
 {
@@ -20,6 +21,26 @@ class TicketMessageCreatedListener
         } else {
             // Update ticket status
             $event->ticketMessage->ticket->update(['status' => 'open']);
+            // Get all users with ticket viewing permission
+            $admins = User::whereHas('role', function ($query) {
+                $query->whereJsonContains('permissions', 'admin.tickets.viewAny')
+                    ->orWhereJsonContains('permissions', '*');
+            })->get();
+
+            // Send notification to each admin
+            foreach ($admins as $admin) {
+                NotificationHelper::sendSystemEmailNotification(
+                    '[Ticket #' . $event->ticketMessage->ticket->id . '] New Reply from Customer',
+                    "The customer has replied to the ticket.\n\n" .
+                    "Ticket ID: #" . $event->ticketMessage->ticket->id . "\n" .
+                    "Subject: " . $event->ticketMessage->ticket->subject . "\n" .
+                    "User: " . $event->ticketMessage->ticket->user->name . " (" . $event->ticketMessage->ticket->user->email . ")\n" .
+                    "Message:\n" . $event->ticketMessage->message . "\n" .
+                    "Replied at: " . $event->ticketMessage->created_at->format('Y-m-d H:i:s'),
+                    [],
+                    $admin->email
+                );
+            }
         }
     }
 }