上传文件至 tickets

tickets/TicketCreatedListener.php

@@ -0,0 +1,38 @@
+<?php
+
+namespace App\Listeners;
+
+use App\Events\Ticket as TicketEvent;
+use App\Helpers\NotificationHelper;
+use App\Models\User;
+
+class TicketCreatedListener
+{
+    /**
+     * Handle the event.
+     */
+    public function handle(TicketEvent\Created $event): void
+    {
+        // Get all users with ticket viewing permission
+        $admins = User::whereHas('role', function ($query) {
+            $query->whereJsonContains('permissions', 'admin.tickets.viewAny')
+                ->orWhereJsonContains('permissions', '*');
+        })->get();
+
+        // Send notification to each admin
+        foreach ($admins as $admin) {
+            NotificationHelper::sendSystemEmailNotification(
+                '[Ticket #' . $event->ticket->id . '] New Ticket Created',
+                "A new ticket has been created.\n\n" .
+                "Ticket ID: #" . $event->ticket->id . "\n" .
+                "Subject: " . $event->ticket->subject . "\n" .
+                "Priority: " . $event->ticket->priority . "\n" .
+                "Department: " . $event->ticket->department . "\n" .
+                "User: " . $event->ticket->user->name . " (" . $event->ticket->user->email . ")\n" .
+                "Created at: " . $event->ticket->created_at->format('Y-m-d H:i:s'),
+                [],
+                $admin->email
+            );
+        }
+    }
+}